Returns and Exchanges Policy – Al-Wafai Lighting Systems Company

Overview

The Returns and Exchanges Policy of Al-Wafai Lighting Systems Company applies for a period of 14 days from the date of purchase only.

Conditions for Accepting Returns

• The product must be unused and in the same condition in which it was received.
• The product must be in its original, undamaged packaging, so as to ensure the safety of the luminaires, bulbs, and electronic components.
• The original invoice issued by Al-Wafai Lighting Systems Company must be presented in order to complete the return.
• The customer must send or ship the products exclusively to one of our official showrooms, after prior coordination with customer service.

Refunds

• Once the returned product is received and inspected by the technical department to verify its electrical and visual condition, we will send you an email or notification confirming receipt. We will also notify you whether your refund request has been approved or rejected, based on the condition of the product.
• If approved, the refund will be processed automatically to the original method of payment, within 14 to 21 business days.

Late or Missing Refunds

• If you have not received a refund to your credit card, please check your bank account first.
• Please contact your bank, as there is often a processing period before a refund is posted.
• If you have followed all of these steps and still have not received your refund, please contact us immediately by email: info@alwafailightingsystems.com

Clearance and Custom Items (Sale & Custom Items)

• All physical products available in stock may be returned or exchanged, provided they are in sound condition.
• Exceptions: Products that were manufactured or ordered to special project specifications (such as luminaires with special dimensions, lighting levels, or custom modifications) cannot be returned or exchanged, and clearance items cannot be returned either.

Exchanges

We exchange products only if they are defective in manufacturing or damaged before receipt. If you need to exchange a product for the same item, the customer must send or ship the products exclusively to one of our official showrooms, after prior coordination with customer service.

To contact us: by email at info@alwafailightingsystems.com, or by visiting one of our official showrooms.

Note: This policy does not prejudice the consumer rights prescribed under the Consumer Protection Law promulgated by Law No. 181 of 2018.